Join ConQuest 2025 | ComplianceQuest User Conference | April 8–10, Clearwater Beach, FL
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Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
ComplianceQuest Medical Devices QMS Success Stories eBook
Complaint Handling Process for MedTech and Life Science Companies
Audit Management
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Unlocking the Value of Complaints
Why You Need to Digitally Transform Your QMS
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Safety Technology Trends to Watch in 2023 (Infographic)
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
American Society of Quality Lean Six Sigma Conference
23 Feb, 2025
Phoenix, AZ
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Stronger Together: How our partnerships drive success and innovation
2023 was the year of AI. ChatGPT, Bard, Midjourney, Hugging Face - we’ve heard of all these tools. Generative AI, or Gen AI as we fondly refer to it, has put the power of AI into everyone’s hands. AI capabilities are now embedded into software tools but we’re just getting started.
Just recently, a bunch of ComplianceQuest product managers and developers were brainstorming on the role of AI and how it’d impact the world of Quality Management. During this brainstorming session, there was one phrase that stood out:
AI & HUMANS: WE’RE BETTER OFF TOGETHER
At ComplianceQuest, we understand this synergy profoundly. It’s at the core of how we’ve built the AI capabilities in all our products - QualityQuest, SafetyQuest, and ProductQuest.
In one of our recent blogs titled ‘Task Automation & Better Decision Support with ComplianceQuest’s 7 AI Agents’, we spoke about the role of intelligent automation in driving efficiency and saving time for quality leaders.
In the blog, we explained the CQ.AI framework and how it was used to launch seven AI agents, your organization’s AI army that’ll supplement your quality team. The seven agents are:
The first five AI Agents would specifically use “intelligent automation” capabilities to streamline tasks, eliminate mundane work for humans, and make it easy for people to focus on high-level work that will need human intelligence and context. The Decision Support Agent will enable semi-autonomous decision-making, presenting ideas and options in front of quality leaders. The User Experience agent will save time in terms of software/tool usage - making it easy to go from one step to another.
In this blog, we talk about how the combination of human and machine intelligence can be used to drive efficiencies into various quality management processes:
AI excels in identifying patterns and predicting risks by analyzing vast data sets, something human intelligence alone cannot achieve at the same scale. It can play a role in prioritizing which risks to tackle first - at least to an extent. It swiftly processes historical data, current trends, and potential risk factors, paving the way for preemptive actions in risk management. However, it's the human ability to contextualize and apply ethical considerations that truly maximize this capability.
Quality leaders will have to bring to the forefront their past experiences/learnings and collaborative capabilities to proactively address risks. This cannot be done by AI.
During audits and inspections, AI tools can automate routine tasks like data collection and report generation. Audit findings can be segregated and categorized. This automation not only speeds up the process but also reduces errors.
The human role here is crucial in interpreting these reports, understanding nuances, and making judgments that no AI can.
AI algorithms can monitor and evaluate supplier performance continuously, flagging issues in real-time.
Humans, with their understanding of business relationships and strategic priorities, can take this information and make informed decisions to manage supplier relationships effectively.
While AI can efficiently categorize and prioritize complaints based on severity and impact, the human touch is vital in empathetically handling customer interactions and making judgment calls on complex issues that AI cannot comprehend fully.
Corrective and Preventive Actions (CAPA) and Root Cause Analysis (RCA) greatly benefit from AI's ability to quickly analyze data for trends and potential causes of quality issues.
However, developing and implementing effective CAPA plans requires human insight, experience, and decision-making skills.
AI tools can streamline the management review process by gathering and synthesizing relevant data for meetings.
The insights and strategic directions derived from this data rely heavily on human intelligence, experience, and intuition.
In each of these quality management processes, the combination of AI and human intelligence is not just additive but multiplicative.
AI brings speed, efficiency, and the ability to handle vast quantities of data, while human intelligence provides context, ethical considerations, and complex decision-making abilities.
At ComplianceQuest, we recognize and harness this powerful synergy. Our modern EQMS Solution is designed to leverage the strengths of both AI and human intelligence, ensuring that quality leaders can save time, improve efficiency, and drive better quality performance. In the realm of quality management, AI and humans are indeed better together.
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